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Our Process


  • Order online with a credit card or Paypal
  • Call 12VoltPower at 657-295-6315
  • Email us at info@12voltpower.com


  • We ship orders Monday-Friday, orders placed today by 2:00pm Pacific Time , generally ship that day
  • Orders received on the weekend will ship the next business day
  • Orders shipping to multiple locations should be entered separately
  • Shipping costs are calculated by the site once you enter the postal code or country


  • We accept returns of products that are defective due to defect in manufacturing and/or workmanship for 30 days from date of purchase at no charge (RMA number required)
    • We will credit you for shipping fees
  • We accept returns within 30 days for any reason with a restocking fee of 15% (RMA number required)
    • Returned items must be returned in original product box, including any manuals or packaging. The product MUST be in original condition.
    • You are responsible for return shipping costs
    • Original shipping fee is non-refundable
  • All returns require an RMA number. Please contact us via email at info@12voltpower.com to receive an RMA number.  On the “Subject” line enter “Need RMA number for Order number XXXXXX (enter your Order number here), include the SKUs, quantities, reason for the return and any additional information.  If we have any questions, we will contact you.
  • The return process can take up to 2 weeks. If you do not receive a refund, please email info@12voltpower.com, on the “Subject” line enter refund not received on RMA # XXXXXX (enter your RMA number here)
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